Using BYPASS mode
The Maslow unit has been designed to offer reliable service for many years with all maintenance activities such as software updates accomplished remotely from Moixa's servers. In the unlikely event that you experience trouble with your Maslow that results in an interruption of service that you are unable to solve with reference to the User Guide or this knowledge base it is possible to temporarily place your Maslow into a special BYPASS mode whilst waiting for further help from Moixa. In some cases you may be advised to do this by Moixa helpdesk staff.
In BYPASS the battery is disconnected and the output from the Maslow internal power supply is connected to the Maslow DC output. The internal microprocessor control is bypassed and the Maslow will no longer follow any charge plans.
Note: The following procedures involve operation of the BYPASS switch. Be careful when activating the BYPASS switch to ensure that the tool used correctly engages with the switch and that not too much force is used as it is possible to easily damage the switch if these precautions are not observed.
To engage BYPASS mode:
1. Ensure the Maslow is in normal operation. This is indicated by the control panel battery charge state indicator showing a static display of the current battery charge.
2. Using a blunt tool press the button marked BYPASS. The button is recessed and shrouded to prevent accidental activation. A click will be heard and felt when the button is activated and the tool can then be removed from the shroud. Activation of BYPASS is indicated by a scrolling pattern on the control panel battery charge state indicator.
3. If not already done please raise a ticket with the Maslow helpdesk explaining the problem you are experiencing with your Maslow unit and why you have engaged BYPASS mode.
To disengage BYPASS mode:
1. Ensure the Maslow is in BYPASS mode. This is indicated by a scrolling pattern on the control panel battery charge state indicator.
2. Using a blunt tool press the button marked BYPASS. The button is recessed and shrouded to prevent accidental activation. A click will be heard and felt when the button is activated and the tool can then be removed from the shroud. Exit from BYPASS is indicated by the scrolling pattern on the control panel battery charge state indicator being replaced with a static display of the current battery charge.
Troubleshooting
The BYPASS switch is a latching switch that toggles between on and off with each press. To change mode ensure it is pressed only once.
In some circumstances the DC network will not be re-energised when exiting BYPASS mode (e.g. if the mains is restored whilst the unit is in BYPASS). To re-energise the DC network press the MODE switch.
If you are unable to engage or disengage BYPASS mode please contact the Maslow helpdesk for further assistance by sending an email to our support address shown at the bottom of this article.
Further help
To raise a support ticket send an email with subject "bypass mode: <your name or unit serial number>" to our support address:
Last updated: 16 Dec 2014